Telephone 01372 378901 or send an email

Group Organisers booking information

Booking process description

Thank you for placing a booking with SOLD at one of our centres. We will endeavour to ensure that your booking procedure is as smooth as possible.

We have collated this information to help you through the process but please contact the booking team with any questions that remain unanswered.

Group Booking Timetable

Group Enquiry

Initial enquiry made via our website:

Enquiry form for groups wishing to visit one of SOLD's outdoor education centres or offsite visits - Surrey County Council (surreycc.gov.uk)

Quote email from SOLD

You will be sent a quote based on the information you have supplied. You need to confirm this quote via the online link sent to you within 10 or 5 days(short notice bookings)

Booking confirmation from SOLD

Once you have confirmed we will email you with your booking reference. This reference needs to be used on all correspondence with SOLD so that we can track your booking.

Deposit

SOLD will raise a deposit invoice via Surrey County Council which is payable within 30 days. Once raised, you may request a copy of this invoice from: sscacc.receivable.enq@surreycc.gov.uk, please quote the invoice number in your correspondence.

Centre Visit

If you have not stayed at the centre before or if your group has specific needs, you may wish to arrange a centre visit. Please contact the Business Support Team 01372 378901 (centre visits may not be available during peak season)

Please check here all UK call charges

Collating information for your group

You will need:

  • to keep track of your group numbers and let us know of any changes promptly
  • collate information regarding diet and medical needs for your group
  • ensure that the accommodation you have will be sufficient for your gender splits

Information can be found here: Documents and links | Surrey Outdoor Learning & Development (SOLD)

Our standard Risk Assessments for our centres and activities

Final Details Form

10 weeks before your visit you will be sent an email with a link to complete the online Final Details form.

The information you supply will confirm your travel arrangements, group size and you will supply us with the diet and medical information for the group.

Final Invoice

8 weeks before your visit we will raise your final invoice via Surrey County Council which is payable within 30 days. This will be based on the information you have provided in your Final Details form

Further changes you make to your booking

Any changes made within 8 weeks of your arrival date will incur fees as per our Terms and Conditions for making a booking with Surrey Outdoor Learning and Development | Surrey Outdoor Learning & Development (SOLD)

Day of your arrival

If arriving with a park and ride or walk, ensure you call the centre 20 minutes before your estimated arrival time.

Information to help you plan your stay

Activities, Accommodation and Travel

Helpful information for you to share with the parents of your group

High Ashurst Centre video presentation below

Kit List

Catering

Please ensure you are familiar with this information

Term and Conditions

Safeguarding

Positive Behaviour

Equality and Diversity

Health and Safety

Contact our Bookings Team

If you should experience any issues, please contact the Bookings Team and we will be pleased to help you.

By telephone,

01372 378901 Monday to Friday, 9am to 5pm

Please check here all UK call charges

By email,

outdoor.learning@surreycc.gov.uk