Frequently asked questions for professional outdoor training courses

For questions specific to your course, please ensure you have read through the information on our Professional Training web page, the email you will have been sent once you have booked onto your chosen course and also the documents available to download from our website.

Can I book over the phone?

Due to the high volume of enquiries we receive, you must complete our online enquiry form.

Are there age restrictions?

Please look at our website for minimum age requirements as all our courses vary.

When should we arrive?

Please arrive 15 minutes before the start time.

Is equipment provided?

This information is provided in the email you receive once you have booked onto any of our training courses.

What if I need to cancel my booking? Can I get a refund?

You have the right to cancel in writing or by email any activity within 5 working days from the date of making the booking and you shall be entitled to a full refund of payments made, unless the booking is made within 5 weeks (25 working days) of the visit date. In this case 50% of the fee will be refunded. In the event of cancellation of the booking (by the booker, or other representative from the booking organisation) a cancellation fee will apply. The cancellation fee is dependent on the period of notice given in advance of the visit date, according to the following scale of charges:

• more than 8 weeks in advance no cancellation fee
• less than 8 calendar weeks 10% of the booking value
• less than 6 calendar weeks 50% of the booking value
• less than 4 calendar weeks 80% of the booking value
• less than 2 calendar weeks 100% of the booking value

Cancellations must be made either by email to outdoor.learning@surreycc.gov.uk or by telephone (01372 378901) which must then be confirmed in writing or by email. For further information please see our terms and conditions.

What if I need to contact the centre my booking is at?

Please contact the Business Support Team by email outdoor.learning@surreycc.gov.uk or by phone (01372 378901) who will be able to assist you or pass a message to the relevant staff member.

Where do I find out information including kit list, directions or further information about the course?

Please take a look at the training courses section of our website which has all the information available for each course. For further information including kit lists, the address your booking is taking place at and additional information about the course please read the email that was sent to you at time of booking. If you need directions to the centres please go to our centres web page and select the appropriate centre.

Are your staff qualified?

All our staff hold the appropriate qualifications for the courses they are instructing on.

What if the weather isn't too good?

We operate in all weather conditions, however the sessions may adapt and in some cases may be substituted for an appropriate alternative if the weather conditions will have an adverse affect.

Who do I contact if we have left something at the centre?

Please contact the Business Support Team by email (outdoor.learning@surreycc.gov.uk) or by phone (01372 378901) who will be able to assist you.

Is there Wi-Fi or internet access?

We do not have Wi-Fi or internet access at any of our centres.

What is mobile phone reception like?

Signal can be patchy especially at High Ashurst.